Thank you for choosing to stay with us. We extend a warm welcome and kindly ask you to carefully read the regulations and behavioral guidelines that each guest must follow to avoid causing disturbance or harm to other guests, the property, and the environment. Failure to comply with any point of this regulation and the rules contained therein may lead to the termination of the contract, along with the economic and legal consequences that may arise.
OUR STAFF IS FULLY AT THE DISPOSAL OF GUESTS FOR ANY NEEDS IN ORDER TO MAKE YOUR STAY AS PLEASANT AS POSSIBLE.
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GENERAL GUIDELINES:
a) The regulations of the “Giglio Suites Palermo” accommodation facility, located at Piazzetta Lucrezia Brunaccini 8, Palermo, are established to ensure a uniform, orderly, serene, and peaceful use of the facility. These regulations are contractual between “Giglio Suites Palermo” and the Guest, and therefore, the request to stay at the facility and the acceptance of this request by “Giglio Suites Palermo” implies the full acceptance of these regulations.
b) All guests are required to comply with the internal regulations of the facility, which are available in each accommodation unit and published on the website http://www.gigliosuitespalermo.it.
c) Failure to comply with the regulations and further directives from management may result in the guest's expulsion from the facility and a report of the incident to all national and international tourism organizations, and potentially to Public Authorities if the non-compliance suggests a criminal act.
d) All specific instructions on signs placed on the property and/or facilities must also be respected.
e) Parents (or those who have legal custody) are jointly responsible for the actions of their minor children within the facility. They must ensure that their children maintain respectful behavior towards others, under their direct responsibility, particularly regarding silence, proper use of bathrooms (which should not be considered as play areas), and the use of the equipment provided by the facility. Any activity that may disturb other guests is prohibited. In general, all rules in this contract must be followed.
f) The behavior of both adults and minors is contractually relevant, and therefore, any breach of the rules in this regulation or common rules of civil coexistence and good operation of the facility will lead, at the discretion of the management, to the immediate termination of the contract and expulsion from the facility. In such cases, management is entitled to retain any payments made and require payment for the remainder, even as compensation for damages, without prejudice to the right to further compensation if the damage is greater.
g) The staff authorized by the management is responsible for ensuring compliance with the regulations. By accepting accommodation in the facility, each guest agrees to submit to the authority of this staff, who must always comply with Italian laws and the principles of courtesy and good manners. As part of the facility's policy, all guests are entitled to respectful and dignified treatment. If the actions of a guest are deemed inappropriate, or inappropriate behavior is reported, the facility reserves the right to take action against the guest after verification. Depending on the severity of the actions, the management may, at its discretion, involve law enforcement or expel the guest from the facility.
h) Management reserves the right to modify these regulations at any time, which will be available in each accommodation unit and published on the website http://www.gigliosuitespalermo.it.
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PERSONAL DATA:
a) Upon arrival, guests will be required to provide identification for reporting to the relevant police authorities.
b) In accordance with GDPR regulation (EU) No. 2016/679, all personal data of our clients will be processed both through computerized systems and manually, to fulfill tax and legal obligations (such as issuing fiscal documents, recording data, etc.) and provide the requested service, as well as inform our guests about future promotions and offers.
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RESERVATION:
a) For information, you can contact the facility's management by phone, email, or in person.
b) Reservations can be made by sending a written request to the email address gigliosuites@gmail.com, through the website http://www.gigliosuitespalermo.it, or by phone at +39 3758778569.
c) The reservation request must include the number and type of rooms required, name, surname, arrival and departure dates, number of adults and children, ages of children (to provide tailored quotes for different needs), contact number, and email for communications. Please also indicate your estimated arrival time.
d) To confirm the reservation, unless otherwise indicated, the credit card details of the person making the reservation are required. These will be verified by the management through pre-authorization for an amount equivalent to the total cost of the stay.
e) The reservation is considered valid even with a previously agreed deposit (bank transfer or cash), provided it specifies the period and duration of stay, address, and phone number of the sender, as well as the arrangement and accommodation (single, double, triple, or quadruple room).
f) The price of the stay includes morning cleaning, which will be carried out every 3 days (between 10:00 AM – 3:00 PM). It does not include breakfast, extra cleaning, extra beverages, damages to people or property, or anything else not explicitly mentioned in the offer.
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CHANGES TO RESERVATION, CANCELLATIONS:
a) For cancellations or changes within three days prior to arrival or in case of no-show, the facility reserves the right to charge the full amount for the reserved stay.
b) Refunds are not normally provided for inability to occupy accommodations during the booked period due to transport issues, errors, personal reasons, or changes such as early departures or delays in arrival. The booked period will be charged in full according to articles 1385-1386 of the Civil Code.
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BALANCE OF STAY:
a) The balance of the stay is due before arrival and will be checked during check-in. Any guarantee provided through a credit card does not exempt the client from payment. The pre-authorization will remain valid as a guarantee for the entire stay and will be canceled after departure, subject to verification of the room, regularity of the stay, and the balance of extras, with possible charges for damages, theft, unpaid extras, and/or early departure.
b) The pre-authorization will be released automatically after 30 days, according to banking regulations. If you wish to release the amount earlier, you must request the procedure from the OTA through which the booking was made, subject to the necessary checks mentioned in section 5a.
c) PRE-STATEMENT AND VERIFICATION: Before settling the bill, you can request to view the bill and charges for verification. Any errors or omissions must be reported before the bill is issued.
d) FISCAL RECEIPT: Giglio Suites is a "short-term rental for tourism purposes" facility and, as per Decree-Law No. 50/2017, is not required to open a VAT number. Consequently, it is not subject to registration with the Tax Agency and is not required to issue an electronic invoice. A simple fiscal receipt will be issued upon request, and no subsequent cancellations are possible.
e) ROOM BALANCE: The balance of the room should be paid upon arrival. It can be paid in cash for a maximum amount of €999.00 (subject to changes in cash payment laws) or via urgent bank transfer. Attention, Travel Cheques and personal or cashier’s checks are not accepted.
f) EXTRA CONSUMPTION: Extra consumptions must be reported at check-out if they have not yet been recorded by the facility staff.
g) UNDECLARED GUESTS: Any persons hosted in the same room but not declared at the time of booking or arrival will be charged to the reservation holder at an increased rate of 50% of the daily price, with the management and ownership having the right to report unauthorized persons found inside the facility to the authorities.
h) DAMAGE CHARGES: Guests are responsible for and must compensate for damages caused by them or by persons under their responsibility. In the event of missing linen, accessories, or equipment, or damage to furniture or the facility itself, we will charge these costs to the account.
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ARRIVAL (Check-in):
a) ROOM DELIVERY: Room delivery is NOT available before 4:00 PM (GMT+1) and will be guaranteed until 8:00 PM (GMT+1), unless otherwise agreed. Please arrange your expected arrival time at the time of booking. Electronic keys will be sent to the email address provided at booking on the day of arrival. During the indicated hours, the registration with the police, signing of the tourist lease agreement, and balance of the account will be carried out. In any case, it will not be possible to leave luggage at our facility.
b) IDENTIFICATION DOCUMENTS: Guests must have identification documents with them upon arrival, including minors. Failure to do so will result in refusal of accommodation (Art. 109 Public Security Laws as amended by Art. 7, point 2 of Law 203/95). The manager will also present each arriving guest with a declaration form that must be filled out and signed (Public Security Law as amended by Art. 7 No. 4 of Law 203/95).
c) TOURIST LEASE CONTRACT: Giglio Suites is officially a tourist lease facility. According to Article 4 of Decree-Law No. 50/2017 and Articles 1 c. 4 and 13 c. 5 of Law No. 431/98, the tourist lease contract must be signed in writing between the Landlord (Manager) and the Tenant (Guest), which is completed with check-in.
d) TOURIST TAX: Since May 17, 2014, the Municipality of Palermo has established the tourist tax by the City Council Resolution No. 73 of April 9, 2014. The tax applies to overnight stays by non-residents in the Municipality of Palermo and is valid for a maximum of 4 consecutive overnight stays. As per the CITY COUNCIL RESOLUTION NO. 93 OF JUNE 17, 2023, the tax rate for this facility is €2.00 per person, per night. There are some exemptions, which can be consulted on the official website of the Municipality of Palermo for the list of exempt categories: https://www.comune.palermo.it/tributo-locale-dettaglio.php?cat=159#;
e) MINOR ACCEPTANCE: Minimum age to rent a room: 18 years. Unaccompanied minors will NOT be accepted at the facility;
f) GUESTS OF CLIENTS: Any guests of clients staying at the facility, even temporarily, must be agreed upon and reported to the reception with an ID. The presence inside the facility must be authorized by the Management;
g) OCCUPANTS OF THE ROOM: Each accommodation can only be occupied by the number of people indicated for that specific unit, unless the client requests to add an extra bed. ALL names of the occupants must be provided to the Management of the facility;
h) DATA PROCESSING: The data of our guests are processed in compliance with the applicable privacy laws (GDPR Regulation (EU) No. 2016/679);
i) ROOM ASSIGNMENT: The selection and designation of the room, according to the booked type and category, is at the sole discretion of the Management of the facility, unless otherwise explicitly agreed in writing;
j) RECEPTION POINT: The reception point upon arrival is at the entrance hall of the facility;
k) PARKING SPACES: Parking spaces are not guaranteed, but there is a large public and free parking lot available outside the facility. The facility is located within the "Limited Traffic Zone - ZTL" of the historic center of Palermo. Please consult the official website of the local transport company "AMAT Palermo S.p.A." for current restrictions;
l) ROOM INSPECTION: Please report any damages, malfunctions, or issues you encounter once you take possession of the accommodation, and review the list of amenities and features in the assigned apartment, communicating any deficiencies. Any damages or missing items identified later will be charged to you.
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DEPARTURE (Check-out):
a) ROOM RETURN: The room must be returned by 10:00 AM (GMT+1), unless otherwise agreed. Please confirm your departure time when making the reservation. Unauthorized extensions beyond this time will be considered an extended stay and charged accordingly. The electronic keys to the apartments will expire at the end of your stay, so access to the facility will no longer be possible after the check-out time. To avoid any inconvenience, please notify us of any breakages, tampering, or damages that occurred in the accommodation;
b) PENALTY FOR LATE DEPARTURE: If you exceed 12:00 PM (the time needed for room cleaning), the total cost of the room for one full day will be charged;
c) EARLY DEPARTURE: In case of early departure before the booked period, the client must pay the entire amount agreed upon at the time of booking. If you plan to depart before 10:00 AM on your check-out day, please notify us the day before;
d) BILL PAYMENT: The bill should preferably be requested and, in case of departure before the reception opens, paid the day before departure;
e) RETURN OF ITEMS: Upon departure, please return any equipment provided by the Management (electrical adapters, chargers, cots, etc.);
f) LUGGAGE STORAGE: On the day of departure, it is not possible to leave luggage in storage at our facility as we do not have a designated storage room for this purpose.
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CONDUCT RULES DURING THE STAY:
a) CLEANING AND AVAILABILITY OF THE ROOM: The guest is entitled to have the room available from 4:00 PM on the day of arrival. During the stay, the room will be available except for 30 minutes between 10:00 AM and 3:00 PM for daily cleaning (every 3 days). If the guest does not wish for the room to be cleaned during the indicated time, they forfeit the right to daily cleaning;
b) ACCESS OF STAFF TO OCCUPIED ROOMS: If, in addition to normal cleaning, it becomes necessary for hotel staff to enter an occupied room for maintenance or other reasons, or if there are significant changes to the cleaning or service schedule, the Management will inform the guests of any required entry into an occupied room;
c) Trash must be disposed of in the designated collection bags located in the rooms and bathrooms. It is not allowed to leave trash or other items in the common areas;
d) BED LINEN CHANGE: Bed linen is changed every 3 days. For standard bookings, if expressly requested by the guest, it can be daily, but it will be considered an additional charge;
e) USE OF ROOMS AND BATHROOMS:
• Any damage caused to furniture, furnishings, or equipment will be evaluated with the owners of the establishment for appropriate compensation;
• Please do not slam doors but gently close them. If you return to your room late, please close the door softly to avoid disturbing others who may be sleeping;
• In the bedroom or bathroom, you will find everything you need: blankets, pillows, towels, personal hygiene products, etc. It is prohibited to take anything from the rooms, bathrooms, or internal areas of the facility outside;
• Please notify and deliver to reception any lost or found items.
WE ARE NOT RESPONSIBLE IN ANY WAY FOR YOUR PROPERTY LEFT UNATTENDED IN THE ROOMS, so please do not leave valuables unattended and ensure that the apartment door is securely closed every time you leave, following the instructions sent to you by email. A safe is available in your room to store small items or money securely;
f) NOTICES, RULES, AND PROHIBITIONS: BEHAVIOR WITHIN THE FACILITY
It is forbidden within the premises:
• To smoke;
• To use drugs;
• Respect the vegetation, grounds, hygiene, and cleanliness of all spaces;
• Entry into areas reserved for facility staff is prohibited;
• Throwing trash or waste outside the designated bins is prohibited;
• Entering with weapons, knives, sticks, or other blunt instruments is prohibited;
• Speaking loudly, shouting;
• After 10:00 PM, the noise level in all rooms must be reduced. Please maintain a quiet behavior in the corridors, stairs, and common areas.
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ANIMALS: DOGS, CATS, RABBITS, AND OTHER ANIMALS:
a) The facility does not accept animals.
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WI-FI:
a) All accommodations at Giglio Suites are served by Wi-Fi, and the code will be provided at check-in upon providing identification and a privacy waiver.
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TIMES:
a) Please respect the posted times to use the services;
b) Rooms are delivered between 4:00 PM and 8:00 PM upon arrival;
c) Rooms must be returned by 10:00 AM at departure;
d) Please communicate any special time requests well in advance;
e) Please adhere to the posted times. The facility is not obligated to provide services outside of these times or reimburse services not used due to negligence or delay on the part of the guest;
f) SERVICE TIMES: Unless otherwise communicated, reception is available from 4:00 PM to 8:00 PM, 7 days a week (to contact Management, call +39 3758778569).
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ELECTRICAL EQUIPMENT:
a) The facility uses 220-volt alternating current, so please check that your devices are compatible;
b) The electrical outlets are of the Italian type. Bring adapters if your devices use a different plug system;
c) The Management is not responsible for any damage to equipment due to careless use or force majeure (such as sudden blackouts, power surges, etc.).
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SMOKING, FIRES, AND OPEN FLAMES:
a) THE FACILITY DOES NOT HAVE SMOKING ROOMS, SO SMOKING IS STRICTLY PROHIBITED THROUGHOUT THE BUILDING, ESPECIALLY IN THE APARTMENTS;
b) Smoking, burning, or lighting candles in rooms, corridors, and other areas is prohibited;
c) It is mandatory to inform yourself and familiarize with fire safety measures, equipment, and the behavior to follow in case of a fire;
d) It is strictly prohibited to light any burners inside the apartments, except those provided;
e) The use of open-flame devices (e.g., stoves, heaters, lamps) is prohibited throughout the facility, including in the rooms.
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MEALS, HYGIENE, AND SAFETY:
a) Preparing meals in the rooms is allowed, provided that the dishes and utensils provided are sanitized and stored properly after each use for hygiene and safety reasons;
b) It is allowed to order meals for delivery to the facility (food delivery), as long as the dishes and utensils are sanitized and stored properly after each use for hygiene and safety reasons;
c) All food waste and meal leftovers must be placed in the designated bins provided in each accommodation.
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RESPONSIBILITY:
a) The Management of Giglio Suites is not responsible for the loss of items and/or valuables of guests (each guest is responsible for securing their belongings), damages caused by force majeure events, and natural causes (such as weather events, natural disasters, epidemics, diseases, falling trees or branches, wind damage, or thefts in the public parking area near the facility). For no reason will any discounts be given at the time of departure to cover any alleged or actual service failures caused by the above-mentioned events.
